Frequently asked questions

It depends on the season, our current bookings, the materials needed, any approvals, the access and the size of the job. Once we understand the job, we can tell you what our current availability looks like.

You can call or message us 7am–9pm, Monday to Sunday. Those are our contact hours, not a promise that crews work on site throughout that time. The working hours for your job are agreed with you before the work starts.

Call or text us as early as you can. We will let you know the next available time and whether it changes any other booked work.

Light rain does not stop most garden work, but heavy rain, waterlogged soil, or unsafe conditions on slopes will cause us to reschedule. For jobs like paving or retaining walls where water affects base preparation and curing, we delay rather than risk a poor result. We will contact you if weather changes the agreed schedule.

We provide eight core outdoor services: gardening (pruning, planting, tidy-ups), garden maintenance (regular mowing, hedging, weeding), landscaping (planting, drainage, levels, turf within larger yard changes, and layout changes), turf laying (lawn replacement, ground preparation and new turf), tree lopping (branch reduction, pruning and clearance), paving (driveways, paths, patios), retaining walls (slope stabilisation, drainage, wall replacement), and high pressure water cleaning (driveways, walls, decks, pool surrounds).

Yes. We work at private homes, rental properties, small strata complexes and commercial grounds. Regular strata and commercial visits are set to an agreed schedule; other jobs are booked around the work and our availability.

Both are available. You can book Abloom once for a clean-up or a particular job, or arrange regular garden maintenance. Many customers start with one larger tidy-up and then ask us to keep on top of the garden.

Yes, and it often makes sense to do so. A tree lopping job that opens up garden space pairs naturally with a garden reshaping visit. Paving and retaining wall work often run together on sloping blocks. Pressure cleaning can also be added when paths or paved areas need attention. Tell us about the whole property and we can include the different jobs in one written quote.

We assess complete tree enquiries on site, including branch reduction, pruning, roof and fence clearance and removal requests. Tell us about the whole tree and what sits around it, then send photos so we can arrange the quote visit.

We walk around the property with you, talk about what needs doing, and check the access, soil, slope, drainage, plants, and nearby structures. For larger jobs we may take measurements and a few photos before preparing the written quote.

Timing depends on the work, access, materials, weather, approvals, and what we find on site. A regular maintenance visit is very different from a Landscaping project, Paving job, or Retaining walls job. We discuss likely duration after the site visit because it cannot be settled from the job type alone.

We take away the green waste, cut material and building waste listed in your written quote, and we leave the work area clean when the job is finished. Tell us up front if there is old rubbish, soil or material already on site so it can be priced in rather than left behind. We do not take on waste removal as a job on its own.

Not necessarily. Many regular maintenance customers give us access instructions and we complete the visit while they are out. It helps if you can be there for the first quote visit, but larger jobs can continue without you being home every day once access and contact arrangements are clear.

Approval requirements depend on the proposed work, property, and local controls. Retaining walls and tree work can require council or engineering input depending on location, dimensions, nearby structures, species, and other site factors. We identify likely requirements during quoting and confirm what must be resolved before work starts.